The City of Boone, Iowa

Utility Deposit

Any resident who occupies a home and who wishes to place the utility bill in their name must make a utility deposit or provide an acceptable letter of credit from a previous water or electric company. No more than 2 late payments in the past 18 month. If you will no longer require our services, your deposit will be applied to your account and any leftover funds will be refunded by check. The required deposit is $125

Payments are due on the 5th of each month. A late fee is assessed to the outstanding balance after this date.

Disconnections:

Payment for delinquent bills must be received at the billing office prior to the date stated on the Disconnection Notice to avoid disconnection.

Bills not paid in full by the 20th of the month will be scheduled for shut off and a $60 reconnection fee will be assessed.

If your service is disconnected and you have been late more than 2 times in the last 12 months you will be required to pay the entire bill, including the current bill and the $60 reconnect fee in cash or with a money order or cashier’s check. Your service will be restored the morning following the date we receive full payment. You can contact the billing department with any questions.

Paying at our customer service counter is advised if you have received a delinquent notice. If you get a delinquent notice and make your payment online your payment is not complete until the transaction is received in our office. Online transactions can take up to 48 hours to complete and reach our office.