Utility Billing Department
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Office Hours: M-F 8:00 A.M. to 5:00 P.M.
(Public Works hours vary depending on weather and time of year)
Phone Number: (515) 432-4211 ext 2
Fax Number: (515) 433-0630
Email: Utility Billing Supervisor
Billing provides billing services for the citizens of Boone for
their water, sewer, stormwater, and solid waste services.
New Service and Leak Protection Program
Application for Start/Stop/Transfer
Resolution 2085 Establishing Rates - Leak Protection Program
Leak Protection Ordinance
Process for making a claim
Process for determination of coverage
Leak Protection Claim Form
City Water Rates Schedule.
Sewer Rates Schedule
New utility bills (see what is new on the bill)
Water Service Disconnection Policy: If your water service has been terminated you are required to do the following to reinstate your service.
Pay the total amount owed including your past due amount, current bill and reconnection fee, bill must be paid by secure means (cash, money order, or cashiers check), service shall remain off until the next business day, failure to maintain prearranged payment plan constitutes delinquency and will result in immediate termination of service.
Rate Increase (2009)
The City of Boone has
received a mandate from the State of Iowa (DNR) to pursue sanitary
sewer improvements. The projects are mandates from the state and
federal government (IDNR and EPA). The City of Boone is diligently
working to complete the mandates while striving to provide growth
and development within our corporate limits. Our ultimate goal
is to continue to provide effective services for our citizens
while maintaining taxing rates.
In the not to distant
past Boone confronted rain events in excess of those logged in
1993. Those heavy rain events left a number of citizens with flooded
basements. Based on engineering research it has been concluded
that problems arose due to infiltration of rainwater into our
sanitary sewer coupled with an outdated/undersized sewer main.
Some of our main infrastructure is over 70 years of age. To address
this we are pursuing a rapid system repair with multiple phases
with a total construction estimate of $17 million. We are also
pursuing water infrastructure improvements estimated at $5 million.
The water improvements are designed to increase flow and pressure
to provide adequate fire protection to all segments of our community.
The City has taken
action to have a "rate study" completed for water and
sewer rates. The results of this study, along with future infrastructure
projects, will guide future water and sewer rates.
If you have questions
that are not addressed above, please call City Hall at 515-432-4211
and we will do our best to address your concerns.